1. Placing an Order
a. Order Process: To place an order on AquaRubies, browse our product selection, add items to your cart, and proceed to checkout.
b. Account Creation: Creating an account is recommended for a seamless order experience, including order tracking and history.
c. Order Confirmation: Upon successful order placement, you will receive an email confirmation with order details.
2. Order Acceptance and Cancellation
a. Acceptance: AquaRubies reserves the right to accept or decline orders for any reason, including product availability, pricing errors, or suspicion of fraudulent activity.
b. Cancellation: Customers may cancel orders within a reasonable timeframe by contacting our customer support. Once processing has begun, cancellations may not be possible.
3. Pricing and Payment
a. Pricing: Prices displayed on our website are in Nigerian Naira and are subject to change without notice.
b. Payment Methods: We accept various payment methods as specified during the checkout process.
c. Payment Processing: Payment is processed at the time of purchase.
4. Shipping
a. Shipping Methods: We offer different shipping options. Delivery times and costs vary depending on the selected method.
b. Order Tracking: Once your order is shipped, you will receive a tracking number to monitor its progress.
c. Shipping Restrictions: Some products may have shipping restrictions. Customers are responsible for adhering to local regulations.
5. Returns
a. Eligibility: Items are eligible for return within a specified timeframe from the date of delivery, as outlined in our Return and Refund Policy.
b. Return Authorization: Contact our customer support to initiate the return process and receive a return authorization.
c. Condition of Returned Items: Returned items must be unused, in their original packaging, and in the same condition as received.
6. Refunds
a. Refund Process: Refunds are processed within a reasonable timeframe after receiving and inspecting returned items.
b. Refund Method: Refunds are typically issued in the original form of payment.
c. Return Shipping Costs: Customers are responsible for return shipping costs unless otherwise specified in our Return and Refund Policy.
7. Exchange
a. Exchange Policy: Exchanges are subject to product availability. Contact our customer support to discuss exchange options.
b. Condition of Exchanged Items: Exchanged items must be unused, in their original packaging, and in the same condition as received.
8. Order Issues and Discrepancies
a. Damaged or Defective Items: Contact our customer support immediately if you receive damaged or defective items.
b. Incorrect Items Received: If you receive incorrect items, please notify us promptly for resolution.
9. Governing Law
a. Jurisdiction: This Order and Return Policy is governed by Nigerian law.
b. Dispute Resolution: Any disputes related to orders and returns will be resolved in accordance with the Arbitration and Conciliation Act (Cap A18) Laws of the Federation of Nigeria.
10. Contact Information
For any inquiries or assistance related to orders and returns, please contact our customer support aquarubies14@gmail.com.